I was new to the area and found EFR Insurance Agency through Google. I chose to get a quote for my homeowners and auto insurance. I must say that I am extremely satisfied with the service I received. Luis and Yasmine were most patient and understanding even though I had a ton of questions. Ernie is by far the the best insurance broker I've ever worked with. Since he offers the option to shop several insurance companies at one time, I knew my policy would be tailored to my needs. Ernie took the time to explain everything to me, in terms I could understand. I appreciated the great smiles and the fact that all the staff made me feel like family. I value the great customer service I get every time so I would highly recommend them without reservations.